Software Support Specialist (m/f/d)

For one of our clients, a leading service company in the field of patents and trademarks, we are looking for an ambitious "Software Support Specialist (m/f/d)" for the office in Luxembourg.

Your area of operations comprises Analyzing and reproducing reported issues, troubleshooting, developing technical solutions and offering workarounds for the intellectual property software. You will resolve internal and external tickets, including peer support, using mostly email but also phone and remote maintenance tools. Interested? Then we are looking forward to receiving your application!

Your tasks

  • 1st and 2nd level support of the software;
  • Tracing and debugging applications;
  • Monitoring and escalating issues to the development;
  • Configure the software;
  • Setup or program custom reports;
  • Create custom scripts using the self-developed scripting language;
  • Perform database configuration and data cleaning via SQL;
  • Assist and coordinate customization projects (evaluation, development and implementation);
  • Teach colleagues and clients with regard to different software products.

Your profile

Essential

  • Minimum of three years working experience or education in the field of IT;
  • Good knowledge of SQL Server Management Studio and MS SQL, particularly complex queries, user-defined functions, views, stored procedures;
  • Good knowledge of MS Office;
  • Good understanding of Windows server architecture;
  • Basic knowledge of network technologies;
  • Ability to work both autonomously and with a team;
  • Proficient in spoken and written English and German;
  • Strong analytical thinking and problem solving skills;
  • Service oriented working attitude;
  • Excellent communication skills;
  • Commitment to a long-term employment.

Assets

  • Additional language is welcome;
  • Experience in the customer relationship field;
  • Knowledge of Visual Studio, KIX, SVN, ComponentOne Report Designer, Web Deployment;
  • Intellectual Property knowledge.

What our client offers

  • Develop and customize your long time career within a fast growing multinational company;
  • Enjoy working in multicultural teams and contribute to a diverse and international working environment;
  • Organize your lifestyle with flexible working hours;
  • Take the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes;
  • Celebrate success together as one team at various corporate events;
  • Attend a tailor-made onboarding program as well as individual training & development opportunities;
  • Contribute through your personality and your daily work to make an impact on business, corporate culture, society and environment.