Head of Service Delivery (m/f/d)

For one of our clients, a renowned service company in the world of patents and trademarks, we are looking for an "Head of Service Delivery (m/f/d)" for their office in Howald.

 Your tasks:

  • Lead and Manage the Service Delivery Team
  • Design and implement Global Technology Standards
  • Increase maturity of IT services by applying continuous improvement approach
  • Design and implement future digital workplace
  • Monitor and trigger quality of services
  • Active player in innovation programs and concepts
  • Management of 3rd parties and outourced services
  • Design and implement best in class communications platforms (voice, video, collabortaion,...)
  • Network and systems administration
  • Manage RFP's (Request For Proposal)
  • Supplier and vendor coordination
  • Working in virtualized organizations and with international colleagues and end users

Your profile:

  • 5 to 10 years of experience as Service Delivery Manager
  • Experience in network troubleshooting, remote support and hardware failure diagnostics
  • Excellent Microsoft knowledge
  • Familiar with ISO certifications
  • Strong written and oral communication skills in English; German or French are an asset
  • Customer-focused attitude, with high level of professionalism and discretion
  • Proactive, autonomous, motivated and well organized
  • Strong analytical skills to solve issues in a timely manner
  • Strong Team Leadership skills
  • Good Team player with a positive attitude in a challenging environment

Your benefits:

  • Develop and customize your long time career within a fast growing multinational company
  • Enjoy working in multicultural teams and contribute to a diverse and international working environment
  • Organize your lifestyle with flexible working hours
  • Take the opportunity to act independantly and entrepreneurial in your area of responsibility and profit from flat hierachies and short decision-making processes
  • Celebrate success together as one team at various corporate events
  • Attend a tailor-made anboarding program as well as individual training & development pportunities
  • Contribute through your personality and your daily work to make an impact on business, corporate culture, society and environment