Customer Success Manager / Account Manager DACH (m/f/d)

For one of our clients, a renowned service company in the world of patents and trademarks, we are looking for a "Customer Success Manager / Account Manager DACH (m/f/d)" for their office in Munich.

Your tasks

  • Owe the accounts’ revenue development by securing the existing business and actively identifying opportunities for mutual value creation to maintain and expand your own customer portfolio;
  • Establish and maintain long-term oriented customer relationships by identifying specific problems and needs in order to achieve both maximum customer satisfaction and revenue growth;
  • Effectively position the company`s services as the IP solution(s) of choice by understanding the competitive landscape and customer needs;
  • Identify and coordinate campaigns together with the Business Development teams to enhance the company`s reputation and effectively position its services;
  • Advocate the customer’s views and needs in the company`s product enhancement, roadmap and provide input into every core product, marketing and sales process;
  • Facilitate the onboarding journey of a new customer, anticipate and solve roadblocks and act as the central point of contact within the team.

 

Your profile

  • University Degree (BA and/or MA, MBA) and 3+ years of experience in Customer Success / Account Management or a similar sales role;
  • Knowledge in the area of ​​intellectual property rights is desirable;
  • Excellent communication skills in German and English;
  • Well-structured and self-motivated way of working, including a positive “can-do” attitude;
  • Target-oriented approach and strong analytical skills;
  • Teamwork and intercultural competences.

 

What our client offers

  • Develop and customize your long time career within a fast growing multinational company;
  • Enjoy working in multicultural teams and contribute to a diverse and international working environment;
  • Organize your lifestyle with flexible working hours;
  • Take the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes;
  • Celebrate success together as one team at various corporate events;
  • Attend a tailor-made onboarding program as well as individual training & development opportunities;
  • Contribute through your personality and your daily work to make an impact on business, corporate culture, society and environment.