For one of our clients, a renowned service company in the field of patents and trademarks, we are currently looking for a dedicated Global Head of IP Support Services (m/f/d) for the locations Munich or Luxembourg.

Your Tasks

• Evaluate and expand both the location and scope of our clients' IP service offerings, including the possibility of new ancillary services, and implement an expansion strategy into new markets
• Perform pricing and competitive analysis, stay informed about new market trends, and recommend strategies to improve market position
• Act as liaison with our clients' business development team in new regions and with global marketing team on comprehensive expansion strategies
• Establish and document criteria for selecting, training and managing staff
• Formalize and document standard operational policies and procedures; develop short- and long-term goals, and define/track KPIs
• Develop and implement improvement strategies, including technology solutions, for the IP Support Services
• Prepare/monitor the business area budget
• Partner with other departments/entities of our clients' company to establish efficient inter-departmental procedures and processes

Your Profile

• Entrepreneurial, hands-on approach and comfortable leading results-driven teams
• 4+ years service line management experience, preferably in an IP law firm or IP service provider
• General knowledge of intellectual property terms and concepts preferred
• Conceptual skills and aptitude for problem solving
• Excellent verbal and written communication skills, fluency in English is mandatory
• Ability to present and coordinate activity with the business development teams, write responses to RFPs and present service offerings to prospective customers
• Ability to work with customers to help define/clarify their needs and expand the scope of services provided to them
• Ability to travel and visit our clients' other offices worldwide on an as needed basis
• Familiarity with IP Management systems, such as DIAMS iQ is preferred

What our client offers

• Develop and customize your long-term career within a fast growing multinational company
• Enjoy working in multicultural teams and contribute to a diverse and international working environment
• Organize your lifestyle with flexible working hours
• Take the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes
• Celebrate success together as one team at our clients' various corporate events
• Attend a tailor-made onboarding program as well as individual training & development opportunities
• Contribute through your personality and your daily work to make an impact on our clients' business, corporate culture, society and the environment